Zwift already has a comprehensive list of troubleshooting tips (here) but it doesn’t include the method that worked for me. If playback doesn't begin shortly, try restarting your device. Thanks for sharing. Thanks for the advice. Made with <3 in Amsterdam. We asked experts and animal owners, How to choose the best robotic vacuum for your home, A love letter to my Netgear router, the gorgeous Nighthawk RAX120. It’s allowed me to exercise with focus and efficiency when I’m crunched on time or the weather outside is not so great (or you know, lockdown). The app is supposed to allow you to adjust the intensity of your intervals on your phone, interact with other Zwifters, view important performance metrics, join races, and plan meetups with your Zwifting friends. I use my iMac to zwift and connect to Garmin Connect via my Surface Pro4 to check my ride info. I'm relatively new to Zwift and am having trouble getting the Companion app on my phone to connect to my session when I'm riding. For this to happen, both your phone and Zwift device need to be connected to the same WiFi network. You will not be able to do that on a classic trainer. You might need to start pedaling to wake up your trainer. I had the same problem. This one is obvious but I have been there. thisworked. Another oddity regaring my sert-up. Hey there. I am using Zwift on an iPad Air and Zwift companion on an iPhone 8. I was just lucky enough to have access to the “golden ticket” to the early beta test, the Fan Manual was set up at that time. ), and take a look at how many wireless networks are in your vicinity and what channels they operate on. … This is direct with PC BT. If this does not help, skip the next section for more StagesBike troubleshooting tips. He likes electric cars, and other things with wheels, wings, or hulls. ZwiftPower ? As mentioned, you can’t force the app to scan for activity, so sometimes it takes a while. Zwift Companion App - Virtual Cycling & Running Workouts | Zwift. Tips to fix Zwift companion app First thing’s first, get to know your WiFi network. So far, for me this proved the fix I needed and the companion app has worked great ever since. If all is working as it should, the Zwift companion app should now display ride stats, allow you to see and interact with other Zwifters nearby, and control other functions of the main app too. You're signed out. Powered by Discourse, best viewed with JavaScript enabled. Log back into your router, and go to the settings for the 2.4ghz network. Up next in 8. I also use my IOS device to connect to Garmin and the Zwift rides are not uploading. , a collection of tips, guides, and advice on how to easily get the most out of your gadgets, apps, and other stuff. Do this for all the bandwidths your router supports, for me it was 2.4ghz and 5ghz. Agree. If you can’t find your bike trainer in Zwift or any other cycling app, follow these steps: Make sure your bike trainer is plugged in and awake. Based on what your WiFi analyzer told you, select a channel that’s not used by many other local networks. My profile is active & the 2 Academy rides I've completed are showing up in Zwift Companion & Strava but are NOT showing up in the Zwift Power activities. I am running Zwift on my iPad away from the trainer (different room) so not connected to it. Downloaded and reinstalled multiple times. But if it still isn’t working though, it’s time to, dive into Zwift’s more complicated and comprehensive troubleshooting tips, How this VR video game is transforming indoor cycle training, Smart trainers have made cycling indoors far less shit, 4 ideas about AI that even ‘experts’ get wrong, Study finds driving behavior can be an indicator of dementia, Signal’s smartass ad exposes Facebook’s creepy data collection, AI diversity groups snub future funding from Google over staff treatment, Mushrooms on Mars is a hoax — stop believing hack ‘scientists’, 4 ‘minor’ features that will have a BIG impact on upcoming gadgets, How do you build a pet-friendly gadget? ZC listens on TCP port 21587. Zwift companion is still failing to connect to the iPad and I am out of ideas. HOME SCREEN At a glance see recent activities in your feed, training plan details, upcoming events and progress on your goals. Connecting to Zwift using native Bluetooth Smart on an iOS device is a cleaner signal path and allows a direct connection with the trainer and bypasses the Zwift Mobile Link app. It steals every available BLE FTMS device in range while it's open. Zwift support encouraged me to reply also (even though your modem reboot fixed your issue) because i had the same problem but fixed it in a slightly different way. Start Companion App; Start Zwift; Unclick the HR square with the Apple Watch connection; Pick your map, etc and begin; Before pedaling, hit Menu and go to Pairing; Click on the HR square and chose your Apple Watch; Exit to your rider and click the BLE icon in Companion … Zwift Companion App for Android Join a friend for an organized event When browsing Events in the Companion app, you can see where people you follow have signed up to … Zwift Companion Operational 90 days ago 100.0 % uptime Today. As mentioned, you can’t force the app to scan for activity, so sometimes it takes a while. Should your companion app fail to pick up that you’ve started an activity immediately, give it a few minutes. Unfortunately, there is no way to force the companion app to search your account for ongoing activities (Zwift plz fix). This isn’t a limit from Zwift, but from Apple. Take note of the channels that are particularly busy, and the ones that are less congested. Should your companion app fail to pick up that you’ve started an activity immediately, give it a few minutes. Click on your profile picture > My Profile. If you are still unable to launch Zwift after trying these solutions, contact support. Zwift works fine on the iPad and records and uploads my rides to Strava just fine. My Zwift ID was verified & I got the message I am an approved rider with Zwift Power. These can be purchased through Wahoo Fitness (with ANT+ adapter) or Zwift. TNW Deals scours the web for the newest software, gadgets & web services. Hi I know this is an old thread but it worked perfectly for me today. Always use an USB extension cable with Zwift to extend your ANT+ adapter closer to your trainer. I am using Zwift on an iPad Air and Zwift companion on an iPhone 8. It worked wonderful the previous day and suddenly I can not get logged in. If playback doesn't begin shortly, try restarting your device. The iPad ran Zwift Companion. There is a way to use the Zwift Companion app to be the bridge between the PM5 and the main Zwift device (I think this used to be needed when you're only running Bluetooth and not ANT+, but that might have changed in recent months). This worked perfectly. Ordinarily, you’d start an activity using the main Zwift app on your chosen device, and then open the companion app on your phone. I have tried the following: Turn off mobile data on OR turn on Airplane mode on your phone If you have port blocking enabled, you may need to either turn it off, or port forward to those specific ports, for ZC to work properly. For one, when you are on a virtual road and you are negotiating a climb, Zwift can control and increase the resistance on your smart trainer for a more realistic feel on your ride. Info. Start by ensuring that your router actually separates the 2.4ghz and 5ghz bandwidths into two distinct networks. It allows you to enhance your Zwift experience while riding or while simply watching other Zwift friends riding on the course. Copy link. My router is a BT Home hub 4 and I have followed these instructions as best I can: @JeffRoberts2 @GoZwift @held1991 @ZippSpeed Mac user. In my case, the router was automatically putting some devices on a 5ghz network and some on a 2.4ghz network. At this stage I hope to see the home button change to game but it never happens. Zwift Companion (especially iOS) is not a team player. Count down to the best tech festival this year and sign up today! Once you … But when I turned off the “mobile connection” on the iPhone it works as it should. The Zwift Companion App is the perfect companion to Zwift. We are working on finding a solution. Brian_Drury_Herd (Brian) February 22, 2019, 11:30pm #1. Help! This whole situation could be significantly tidier and optimized. EVENTS Matthew is the editor of SHIFT. Over the past winter, and sporadically ever since, I’ve been using virtual the video game-like cycle training platform Zwift and a Tacx NEO indoor smart trainer. Last update to Zwift User Manual 03/12/2018. Make sure it is plugged into power and awake. Copyright © 2006—2021, The Next Web B.V. It just worked. Maybe that’s effectively the same as a reboot? I added 5ghz to the SSID of the 5ghz network and rebooted the router. And while it’s not ‘essential’ it truly allows you to get the most out of using Zwift — an experience I and many others have been robbed of for the last few months. I have ridden for hours, once 4 hours, without a blip. Reboot your device. Watch later. Most likely, the router will be set to automatically select a channel and bandwidth. Please update your Zwift ID on the connection page to complete registration. In my case, this was as simple as changing the name of one of the networks. If that doesn’t help, I’d like to invite you to write a support ticket so we can look further into the issue. If Zwift crashes before it reaches the main pairing or join screens, try each of these solutions: Make sure your Zwift game is updated as well as your operating system (OS). If the app was already running, you might see a Zwift icon in your notification bar, click it if you do. It’s allowed me to exercise with focus and efficiency when I’m crunched on time or the weather outside is not so great (or you know, lockdown). Why don’t you try doing a fresh reboot of your modem and router? Welcome to TNW Basics, a collection of tips, guides, and advice on how to easily get the most out of your gadgets, apps, and other stuff. Connecting to ZwiftPowerBefore you can start using ZwiftPower, you'll need to create an account. This now means I can ensure both phone and laptop are actually connected to the same network and not splitting traffic across the two. If you can connect to Zwift on a mobile device, you may want to try the Zwift Companion app, which allows you to use the desktop app while pairing your sensors through your mobile device. Zwift picks up the cadence/speed/power from the kickr, but it didn't pick up the Venu broadcasting HR. Immediately, my laptop now identified two different networks when scanning for nearby WiFi connections. Fire up Zwift, connect your trainer, and select a ride. Thank you. My Flux and Ticker seems to connect, but then it immediately says connected but No Signal. So here I am to share it with you. But I’ve had a huge problem with its “companion app” — and I’mnotalone — but I’ve finally found a fix! Share. Tap to unmute. I use a Wahoo kickr, have a venu and Zwift running on Apple TV. Do this for all the bandwidths your router supports, for me it was 2.4ghz and 5ghz. Sounds like you fixed the problem with your router reboot. The Zwift experience on a smart trainer can be more immersive. He likes electric cars, and other things with wheels, wings, or hulls. So let’s go a little deeper. Perform the same process for the 5ghz network to ensure it’s also operating on an uncontested frequency. I have tried to connect via Companion and this works for all of a few seconds and then Companion disconnects and its back to No Signal. If I attempt to run Zwift & Companion app on the same SSD (2.5ghz / 5ghz), they never connect. 2021-04-23 11:15:17. Investigating - We are aware of an issue impacting players which prohibits login for Zwift services. May 1 , 2021. Stay connected when you're on the go. Zwift companion is working on the iPhone in the sense that I can log on using my Zwift account details and am able to see my previous activities but when I have Zwift running on the iPad Zwift companion on the iPhone never goes into game mode but continues to show the Home button. An Apple TV is an additional cost if you already own a laptop, tablet or phone that works with Zwift, but you can leave it set up as it’s not obtrusive. Zwift Companion (formerly Zwift Mobile Link or ZML) setuid Sat, 11/21/2015 - 17:01 Zwift Mobile Link is an app that runs on your mobile device or tablet. I’ve been following this, but I still experience problems where my phone won’t pick up my Zwift ride. Matthew is the editor of SHIFT. But if it still isn’t working though, it’s time to dive into Zwift’s more complicated and comprehensive troubleshooting tips. [Read: How this VR video game is transforming indoor cycle training]. Both units are connected to my private wifi network and are on the same operating frequency. As mentioned, Zwift and its companion app must both be connected to the same WiFi network, but it doesn’t guarantee success. Reboot your router, and connect your Zwift device and phone onto the same network, it doesn’t matter which one, just make sure you choose the same one for each device. If these steps still don't resolve your issue, check out the Zwift Support article on KICKR Troubleshooting. 9/10 rides there’s a connection issue and by the end of the ride I’m not even using the companion app b/c it’s not connecting to my ride. To get them working together properly takes a bit of work, but my method is much quicker and easier than some of Zwift’s suggestions, so it’s certainly worth trying if you’ve had issues too. Looks like refreshing the wifi signal removes the bottle neck. Zwift Companion App connection issues. In my case, the lack of connection between zwift and zwift companion app was because “local network” was not enabled in the zwift app settings (on my iPad). Videos you watch may be added to the TV's watch history and influence TV … Your router firewall should also allow all incoming/outgoing Zwift TCP traffic on ports 80 and 443 and all Zwift incoming UDP traffic on port 3022. Both networks had the same SSID, meaning I had no way of actually telling devices which network to connect to. Some mornings one cup of coffee is just not enough. The router reboot has fixed the problem. Uninstall and reinstall the Zwift app. Any help would be greatly appreciated...I've logged in & out several times & checked all my settings. Set your chosen channel manually, and turnoff any options that allow the router to “smart scan” or automatically select what channel it operates on. He likes electric cars, and other things with wheels, wings, or hulls. Navigating thru the app is tough and you can’t truly customize your activity feeds. [Read: Smart trainers have made cycling indoors far less shit]. Your sardonic source for consumer tech stories, Driving the future of sustainable mobility, This article was published on May 25, 2020. Make sure ZC is completely closed Shopping. Log into your router and access its settings. Follow the prompts in the pop up to authorize Strava. Skip an Interval: You can skip an interval by swiping right or left on the interval itself. I too have dissconnect re-connected garmin connect via Zwift with no success. May 3, 16:18 UTC May 2, 2021. etc., and speaks the language of not only its own companion app, but also Apple Health, Google Fit, and Fitbit. Maybe the method I am using to test my setup is not correct? If I stagger the connections, with the desktop being on 2.5ghz & phone being on 5ghz (or vice-versa), they 'see' each other and connect - but it always ends up having the same issues as outlined above. Finding Zwifters is rough. This will force your router and connected devices to always communicate on the same channel, and it should generally improve the performance of your WiFi network too. This Zwift User Manual is NOT affiliated with, or endorsed by Zwift. I haven't been able to find any help from the garmin connect app. I know someone who had a problem similar to yours, and after they did the reboot, Companion and Zwift paired successfully. In any case, if anyone else is having this problem, maybe switching the channel (and/or rebooting as you did) will work for them too. Zwift companion not connecting. This is a great set up alone with an iPad or using a HDMI cable and external monitor. Tap to unmute. Using Zwift Companion (on your phone), which works via your local network and does not limit the number of devices you can connect; or; Directly to AppleTV, which only allows two device connections; The two connection limit is one of the hassles which AppleTV users have to put up with. First thing’s first, get to know your WiFi network. When I reach the stage of seeing my avatar waiting for me to start pedalling I then launch the Zwift companion on my iPhone. Download a WiFi network analyzer app (I used this one), and take a look at how many wireless networks are in your vicinity and what channels they operate on. see: doudar/SmartSpin2k#49 Over the past winter, and sporadically ever since, I’ve been using virtual the video game-like cycle training platform Zwift and a Tacx NEO indoor smart trainer. If your connection is dropping... Issues with Zwift Companion App. Zwift Companion App Explained - The Activity Feed. Crashes While Launching Zwift. So here I am to share it with you. Zwift works fine on the iPad and records and uploads my rides to Strava just fine. The iPhone connected, but the map disappeared at once. I was having internet problems so I ran an Ethernet cable to my PC but now companion will not … As you get pedaling, open the Zwift companion app on your phone. I have Zwift on my laptop connected to a TV, and want to use my phone (ios) as the controller for choosing direction, communicating etc. The iPhone was for playing music on Bluetooth headphones paired only to that device. Matthew is the editor of SHIFT. Go to Settings > Connections > Connect to Strava. After doing this, it should display the special workout screens automatically. I just switched the channel of my wireless signal to one with less traffic on it. The order or connecting devices is important but, as I … Launch ZC Make sure that your phone is on the same Wifi network as your computer. The UX is terrible. Further, Zwift connects to your Bluetooth enabled devices through the Zwift Mobile Link companion app on your phone (power meters, cadence sensors, and heart rate monitors). Zwift on my pc is all functional but companion cannot login. But I’ve had a huge problem with its “companion app” — and, Zwift already has a comprehensive list of troubleshooting tips (. ) Launch Zwift on your other device Connect to your Wi-Fi network I am not a techy person. Both units are connected to my private wifi network and are on the same operating frequency. Hi, I have tried without success to log onto my Zwift companion app. From what I can see the connection is meant to be be watch to phone, phone to companion, companion to Zwift (via shared Wi-Fi network). but it doesn’t include the method that worked for me. 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